Are you having a bad experience with Dynamics 365? Are you considering moving away from Dynamics to a different solution? Deploying D365 is a big undertaking and a significant investment financially, and both in resources and time. A poor experience can leave you in a difficult position. Transitioning away from Dynamics may not be feasible and is often completely unnecessary.
Full disclosure, we deploy and support Dynamics 365 applications day in day out (Walkerscott are certified by Microsoft as Dynamics specialists). We have helped numerous businesses and organisations successfully deploy and transition to using Dynamics business applications.
We have also been helping a growing number of clients in recent years, fix issues with their deployment caused by their previous Dynamics implementation partner and most commonly a lack of planning and oversight, which could have been avoided.
How to fix your bad experience with Dynamics 365
Acknowledge the complexity of the deployment
D365FO is a powerful solution with a ton of comprehensive features and customisation options. This is fantastic, but also makes it more challenging to configure and implement for technology partners, IT professionals and developers not experienced with Dynamics 365. Tailoring Dynamics 365 to fit individual business needs requires a level of expertise that most teams do not have out of the box.
If the initial configuration of Dynamics is subpar, it has significant downstream effect on your experience with the solution moving forward. Do your homework when choosing a service provider, find someone who specialises in Dynamics, this is not the type of project for a Generalist IT support services provider. If you need help to fix a subpar Dynamics deployment, contact one of our highly experienced Dynamics 365 Consultants.
Respect the learning curve for the user
Dynamics 365’s comprehensive nature means that the learning curve can feel steep. Users can find themselves lost in the many features and functions available to them. It can feel confusing and frustrating and can set users down the path of underutilising the new tools they have been provided, which being dramatic, is a tragedy!
Dedicated change management and training is worth every cent to help address and improve user adoption.
Give integrations & data migration the attention they deserve
Dynamics 365 applications really do sing when your integrations work seamlessly, and your data is complete and clean.
Integrations are not always straight forward; they can sometimes feel like trying to fit a square peg in a round hole. In the rush of trying to set up the new solution and deploy it to a deadline date, integrations can suffer. This can lead to temporary or ongoing disruptions and operational delays. Walkerscott’s Klevr Integration Hub solution helps simplify and accelerate integrations with pre-built connectors to-and-from Dynamics for typical scenarios. Contact us to see how we can help with your integration needs.
Failure to address data integrity issues also puts you on the wrong foot from the very start. Missing data, wrong formatting or inaccuracies in your data will cause significant headaches for users and impact utilisation of the system.
These data issues are not the fault of the system but have great impact on how the system works. Give data the attention it deserves.
A specialist Dynamics 365 Consultant can help fix your bad experience with Dynamics 365
Before you start looking at moving away from Dynamics 365, there may be a way to turn your terrible experience, into a good one. Whether it is Dynamics 365 Finance & Operations or Business Central, we can help you identify the pain points and find ways to fix them, we can conduct a Dynamics 365 Health Check of your deployment. Contact one of our experienced Dynamics 365 consultants today.