Dynamics 365 Customer Service
DYNAMICS 365 CRM
Empower your customer service agents with a unified, intelligent customer service desk software, that drives efficiency and drives customer satisfaction.
Take your customer service experience to the next level with Dynamics 365 Customer Service. As a certified Microsoft Solutions partner in Australia and New Zealand, Walkerscott implements and supports the Dynamics 365 Customer Service solution. Give your customer service agents the productivity tools they need to enhance customer interactions and drive operational excellence.
Dynamics 365 Customer Service: Core Capabilities
Consolidated Multi-Session Interface
Empower agents with a unified 360-degree view of customer data and interactions within a streamlined, multi-session environment, eliminating information silos and enhancing efficiency.
AI-Powered Assistance with Copilot
Boost agent productivity and customer satisfaction with Copilot’s AI-driven capabilities, including real-time conversation summarisation, intelligent knowledge suggestions, and personalised response drafting.
Enhanced Agent Productivity Tools
Equip agents with a comprehensive toolkit, including session management, quick replies, and integrated knowledge base access, to handle complex inquiries with greater efficiency and reduce effort.
Real-Time Analytics and Actionable Insights
Gain immediate visibility into customer interactions and agent performance through robust analytics and reporting, enabling data-driven optimisation of your customer service strategies.
Seamless Dynamics 365 Integration and Customisation
Leverage seamless integration with your existing Dynamics 365 ecosystem and customise the Workspace to align with your unique business requirements, ensuring scalability and flexibility.
Optimised Customer Experiences
Facilitate faster, more personalised, and effective customer resolutions by providing agents with a unified customer profile and AI-assisted support.
Overcome key customer service challenges with Dynamics 365 Customer Service
Managing a high-volume customer service operation in Australia presents unique hurdles. Dynamics 365 Customer Service is designed to directly address these challenges, enhancing performance and customer experience.
- Eliminate Channel Silos: Provide consistent, omnichannel service with a unified customer view, resolving fragmented communication issues.
- Meet Rising Customer Expectations: Deliver personalised, efficient service with AI-powered insights and rapid response tools.
- Combat Agent Burnout & Improve Retention: Reduce agent effort with automated tasks and AI assistance, fostering a more supportive work environment.
- Ensure Data Security & Compliance: Secure customer data and maintain compliance with robust data management and security features.
- Scale Operations with Ease: Adapt to fluctuating demand with a cloud-based solution that scales seamlessly.
- Gain Actionable Insights: Leverage real-time analytics to optimise performance and improve customer interactions.
- Support Remote/Hybrid Teams: Enable efficient collaboration and performance monitoring for distributed customer service teams.
Dynamics 365 Customer Service improving customer experience across key Australian industries.
- Financial Services: Banks, insurance companies, and superannuation funds managing high-volume, complex inquiries, ensuring secure, compliant, and personalised customer interactions.
- Telecommunications: Telco providers handling diverse customer inquiries relating to technical support, billing, and service changes, requiring seamless omnichannel service.
- Retail and E-commerce: Online and brick-and-mortar retailers managing high volumes of order inquiries, returns, and personalised product support, emphasising efficient and fast service.
- Government Services: Local, state, and federal agencies handling citizen inquiries, improving digital experiences, and providing accessible, efficient services to a diverse population.
Begin your customer service transformation.
Take the first step towards exceptional customer service. Contact Walkerscott to schedule a consultation and discuss how Dynamics 365 Customer Service can revolutionise your operations.
Get in touch
Walkerscott’s specialist Dynamics 365 services in Australia
Dynamics Licensing
Guidance on selecting the right licensing options.
Customer Service Desk Migration to Dynamics 365
Move from other Customer Service Support Desk solutions like Salesforce Service Cloud, Zendesk Service, Genesys Cloud CX, Nice CXone, Mitel, Avaya, Cisco and Freshdesk to Dynamics 365 Contact Center.
Implementation
Rapid implementation of Dynamics 365 Customer Service, tailored to your needs, budget and timeline.
Dynamics 365 Customisations and Extensions
Tailored add-on solutions to meet specific business needs, and also integrates easily with D365 CRM modules.
Why partner with Walkerscott?
Walkerscott is a Certified Microsoft Solutions Partner in Australia.
Pre-Deployment solution walkthrough
Reduce complexity with thorough planning.
Cost-effective solutions
Efficient, product-based and templated approach. Quicker rollout, within your budget.
Experienced local project team & dedicated resources
Our experienced local team is dedicated to your project’s success. Work with our team based in Australia and New Zealand.
Optimised process
Accelerate implementation timelines.
Risk-Free Deployment
We ensure a risk-free deployment to guarantee a smooth transition to Dynamics 365 Customer Service.