Microsoft Copilot & AI Agents for Dynamics 365 in Australia
We help Australian businesses bring AI into the flow of work with Dynamics 365
Microsoft Copilot is changing how Australian organisations use Dynamics 365. It helps teams work faster and smarter, summarising information, drafting content, and automating day-to-day tasks.
Walkerscott helps you activate these AI capabilities safely and effectively across Finance & Operations, Sales, Customer Service, Business Central, and Supply Chain Management. We handle everything from readiness and configuration to security and user adoption.
Why many businesses need help with using Copilot & Dynamics 365
Even though Copilot is built into Dynamics 365, many teams aren’t sure where to start.
Uncertainty around what Copilot can do in Australia (and what’s still in Preview)
Questions about data security, governance, and compliance
Copilot enabled without proper user training or ROI tracking
Missed opportunities to automate Dynamics 365 CRM or ERP workflows
No framework to measure productivity improvements
Our Dynamics 365 Copilot & Agent Services in Australia
Talk to Walkerscott about deploying AI Agents and Copilot securely in your Australian organisation.
Copilot Readiness & Enablement
We assess your existing setup, data sources, licensing, Azure integration, to ensure your environment is Copilot ready and compliant with Australian data requirements.
AI Agent Design & Configuration
We help design autonomous agents (e.g., Sales Order Agent, Supplier Communication Agent) using Copilot Studio and Power Platform, built around your processes.
Embedded Copilot Activation
Enable productivity features such as summarisation, drafting, and contextual assistance directly inside Dynamics 365 and Microsoft Teams.
Governance & Security
We configure AI responsibly, applying RBAC, PIM, and Azure OpenAI safeguards to keep data protected and aligned to Australian privacy laws.
Training & Change Enablement
Upskill teams to work confidently with AI. Our workshops teach how to prompt effectively, interpret results, and embed Copilot into daily Dynamics 365 tasks.
Ongoing Optimisation
We can monitor usage and ROI, fine-tune Copilot performance, and align new AI features with your business roadmap.
Get in touch
FAQs about Dynamics 365 Copilot & AI Agents
What’s the difference between Copilot and Agents in Dynamics 365?
Copilot assists users with tasks like summarising or drafting. Agents act autonomously, running multi-step processes or responding to data triggers within Dynamics 365.
Is Copilot available for Australian Dynamics 365 tenants?
Yes, most key Copilot features in Dynamcis 365 Sales, Customer Service, and Finance are GA for Australian regions, with more Agent capabilities rolling out soon.
How secure is Copilot in Dynamics 365?
All data stays within your Microsoft tenant. We configure permissions and governance so your AI stays compliant and auditable.
Do we need extra licensing for AI Agents in Dynamics 365?
Some autonomous Agents require Copilot Studio Message Packs or Azure OpenAI credits. We advise on the most cost-efficient setup.
Why Choose Walkerscott
Australian Microsoft Solutions Partner with proven experience delivering Copilot projects for Australian enterprises
Specialists in Dynamics 365, Azure and Power Platform projects
Balanced approach; practical, secure, and focused on measurable outcomes
Experts in integrating Dataverse, Logic Apps, and Power BI with Copilot and Agents