For any member-based organisation or association, a well-defined membership management strategy is the foundation of growth, engagement, and long-term sustainability. It’s more than just tracking who’s in and who’s out; it’s about creating a...
There are some important changes coming to how Dynamics 365 F&O licenses are managed, and it’s something every business needs to be across. Microsoft is introducing a more active approach to license enforcement, with all user licenses needing to be assigned...
There is a fresh wave of innovations available in Dynamics 365 Finance & Operations. Version 10.0.44 will be available from next month, June 2025, it’s time to have a look at the suite of enhancements now available to you. What are the key updates in Dynamics 365...
Recent news of Mitel’s financial restructuring has understandably caused concern for many Australian and New Zealand businesses relying on their contact centre solutions, or for those considering implementing their Contact Centre solutions. Customer...
A guide to call centre software for Australian and New Zealand organisations, who are looking for a contact centre management solution in the cloud and backed by dedicated support. In February, Avaya announced a mandatory 200-seat monthly minimum commitment for...
With Microsoft’s announcement of the Customer Service Hub’s discontinuation in February 2025, a smooth transition to the Customer Service Workspace is front of mind. Migrating to a new platform usually requires careful planning and execution. Here’s a...
Microsoft is discontinuing the Dynamics 365 Customer Service Hub, which as of February 2025, will no longer be available to new Customer Service customers with Enterprise licenses. Existing users of Customer Service Hub can upgrade to the new Workspace app at any...
Imagine you’ve been working in a kitchen where the oven is in one room, the sink in another, and the fridge down the hall. That’s kind of like the Dynamics 365 Customer Service Hub – things work, but it’s not very efficient. Now imagine a brand new,...
Every not-for-profit in Australia and New Zealand knows that transparency and accountability are so important. In 2025, donors expect to know what their contributions are going towards, and they deserve to see the tangible impact of their support. But how do you go...
Major donors play a big role in the success of many not-for-profits in Australia and New Zealand. Their significant contributions can fund crucial programs, launch new initiatives, and drive lasting impact. However, cultivating relationships with major donors and...
