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Mitel vs. Dynamics 365 Comparison: choosing the right Contact Centre solution  

Mitel vs. Dynamics 365 Comparison: choosing the right Contact Centre solution  

Mar 25, 2025 | Contact Center, CRM, Customer Service, Dynamics 365

Recent news of Mitel’s financial restructuring has understandably caused concern for many Australian and New Zealand businesses relying on their contact centre solutions, or for those considering implementing their Contact Centre solutions. Customer...
Contact centre software alternative to Avaya

Contact centre software alternative to Avaya

Mar 7, 2025 | Contact Center, CRM, Dynamics 365

A guide to call centre software for Australian and New Zealand organisations, who are looking for a contact centre management solution in the cloud and backed by dedicated support.  In February, Avaya announced a mandatory 200-seat monthly minimum commitment for...
How to migrate from Dynamics 365 Customer Service Hub to Workspace 

How to migrate from Dynamics 365 Customer Service Hub to Workspace 

Mar 6, 2025 | CRM, Customer Service, Dynamics 365

With Microsoft’s announcement of the Customer Service Hub’s discontinuation in February 2025, a smooth transition to the Customer Service Workspace is front of mind. Migrating to a new platform usually requires careful planning and execution. Here’s a...
4 reasons to upgrade from Dynamics 365 Customer Service Hub to Workspace 

4 reasons to upgrade from Dynamics 365 Customer Service Hub to Workspace 

Mar 5, 2025 | CRM, Customer Service, Dynamics 365

Microsoft is discontinuing the Dynamics 365 Customer Service Hub, which as of February 2025, will no longer be available to new Customer Service customers with Enterprise licenses. Existing users of Customer Service Hub can upgrade to the new Workspace app at any...
Dynamics 365 Customer Service Hub vs. Workspace comparison; what’s the difference? 

Dynamics 365 Customer Service Hub vs. Workspace comparison; what’s the difference? 

Mar 4, 2025 | CRM, Customer Service, Dynamics 365

Imagine you’ve been working in a kitchen where the oven is in one room, the sink in another, and the fridge down the hall. That’s kind of like the Dynamics 365 Customer Service Hub – things work, but it’s not very efficient. Now imagine a brand new,...
Can Accounts Payable be automated in Dynamics 365 F&O? (Spoiler: Yes!) 

Can Accounts Payable be automated in Dynamics 365 F&O? (Spoiler: Yes!) 

Feb 24, 2025 | Finance and Operations

Accounts Payable (AP) can be a real headache. Mountains of invoices, manual data entry, endless approvals, it’s enough to make anyone’s head spin. And all that manual work? It’s not just tedious, it’s prone to errors, and it’s slow and...
Microsoft Fundraising & Engagement is retiring: What you need to do in 2025

Microsoft Fundraising & Engagement is retiring: What you need to do in 2025

Feb 17, 2025 | CRM, Dynamics 365, Fundraising, Nonprofit

Last year Microsoft announced that it would be retiring it’s Fundraising & Engagement solution. If your organisation is using Microsoft Fundraising & Engagement, a key component of Microsoft Cloud for Nonprofit, you may have already been notified that it is...
Streamlining Administration: The Unified Experience for Dynamics 365 Finance & Operations and Power Platform

Streamlining Administration: The Unified Experience for Dynamics 365 Finance & Operations and Power Platform

Oct 23, 2024 | Dynamics 365, Finance and Operations

We recently hosted a webinar as part of our ongoing Dynamics 365 Finance & Operations webinar series. Walkerscott’s expert team explored some of the updates and new features available in the latest October 2024 release. For those who missed this informative...
Mobile PO Approvals & AI-Driven Warehouse Insights in Dynamics 365 Supply Chain Management 

Mobile PO Approvals & AI-Driven Warehouse Insights in Dynamics 365 Supply Chain Management 

Oct 23, 2024 | Dynamics 365, Finance and Operations

We recently hosted a webinar as part of our ongoing Dynamics 365 Finance & Operations webinar series. Walkerscott’s expert team explored some of the updates and new features available in the latest October 2024 release. For those who missed this informative...
October 2024 updates to Advanced and Modern Bank Reconciliation in Dynamics 365 Finance & Operations 

October 2024 updates to Advanced and Modern Bank Reconciliation in Dynamics 365 Finance & Operations 

Oct 23, 2024 | Dynamics 365, Finance and Operations

We recently hosted a webinar as part of our ongoing Dynamics 365 Finance & Operations webinar series. Walkerscott’s expert team explored some of the updates and new features available in the latest October 2024 release. For those who missed this informative...
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Our Most Recent Blogs

  • Mitel vs. Dynamics 365 Comparison: choosing the right Contact Centre solution   25/03/2025
  • Contact centre software alternative to Avaya 07/03/2025
  • How to migrate from Dynamics 365 Customer Service Hub to Workspace  06/03/2025
  • 4 reasons to upgrade from Dynamics 365 Customer Service Hub to Workspace  05/03/2025
  • Dynamics 365 Customer Service Hub vs. Workspace comparison; what’s the difference?  04/03/2025
  • How to create detailed impact reports for your donors 27/02/2025

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Latest Insights

  • Mitel vs. Dynamics 365 Comparison: choosing the right Contact Centre solution  
  • Contact centre software alternative to Avaya
  • How to migrate from Dynamics 365 Customer Service Hub to Workspace 
  • 4 reasons to upgrade from Dynamics 365 Customer Service Hub to Workspace 
  • Dynamics 365 Customer Service Hub vs. Workspace comparison; what’s the difference? 
  • How to create detailed impact reports for your donors
  • Tips for Major Donor Fundraising: Cultivating Transformational Gifts
  • Can Accounts Payable be automated in Dynamics 365 F&O? (Spoiler: Yes!) 
  • Build an effective bequest program: A Not-for-Profits Guide
ACKNOWLEDGMENT OF COUNTRY

Walkerscott acknowledge the Traditional Custodians of the lands on which we live and work on in Australia and New Zealand.

In Australia, we pay our respects to the Aboriginal and Torres Strait Islander peoples, whose lands, waters, and communities have been protected and nurtured for thousands of generations. We recognize their continuing connection to Country and honor their cultural, spiritual, and educational practices.

In Aotearoa New Zealand, we honor the Māori as the tangata whenua (people of the land) and acknowledge their enduring ties to the whenua (land) and respect their mana (authority) and kaitiakitanga (guardianship). We are committed to learning from and supporting the Indigenous communities across both countries and fostering partnerships based on respect, understanding, and inclusivity.

We pay our respects to Elders past, present, and emerging and extend that respect to all Indigenous peoples today.

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Walkerscott is a leading Microsoft Solutions Partner across Australia and New Zealand, with dual specialisations in Microsoft Dynamics 365. As an ISO 27001 certified organisation, we are committed to delivering secure, high-quality solutions that meet the highest industry standards.

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