Sep 16, 2025 | CRM, Fundraising, Nonprofit
This post is part of our “Smarter Fundraising” series based on a fireside chat featuring Katie Dudley (Partnerships & Business Development, Dataro) and Jono Walker (CTO, Walkerscott & Head of Product, Klevr Fundraising). Below you’ll find the blog summary and...
Sep 12, 2025 | CRM, Fundraising, Nonprofit
This post is part of our “Smarter Fundraising” series based on a fireside chat featuring Katie Dudley (Partnerships & Business Development, Dataro) and Jono Walker (CTO, Walkerscott & Head of Product, Klevr Fundraising). Below you’ll find the blog summary and...
Sep 10, 2025 | CRM, Fundraising, Nonprofit
This post is part of our “Smarter Fundraising” series based on a fireside chat featuring Katie Dudley (Partnerships & Business Development, Dataro) and Jono Walker (CTO, Walkerscott & Head of Product, Klevr Fundraising). Below you’ll find the blog summary and...
Sep 9, 2025 | CRM, Fundraising, Nonprofit
This post is part of our “Smarter Fundraising” series based on a fireside chat featuring Katie Dudley (Partnerships & Business Development, Dataro) and Jono Walker (CTO, Walkerscott & Head of Product, Klevr Fundraising). Below you’ll find the blog summary and...
Sep 4, 2025 | CRM, Fundraising
If you work in fundraising in Australia or New Zealand, chances are you’ve come across Blackbaud Raiser’s Edge, you may even be currently using it. It’s been a well-known donor CRM for years. But alas, you have come to this article and are asking; “are there better...
Sep 2, 2025 | CRM, Fundraising, Nonprofit
What is moves management? At its core, moves management is about the intentional steps you take to deepen a donor’s connection with your organisation. Every thank-you call, event invite, impact update, or personal message is a “move” that helps transform a first-time...
Mar 25, 2025 | Contact Center, CRM, Customer Service, Dynamics 365
Recent news of Mitel’s financial restructuring has understandably caused concern for many Australian and New Zealand businesses relying on their contact centre solutions, or for those considering implementing their Contact Centre solutions. Customer...
Mar 7, 2025 | Contact Center, CRM, Dynamics 365
A guide to call centre software for Australian and New Zealand organisations, who are looking for a contact centre management solution in the cloud and backed by dedicated support. In February, Avaya announced a mandatory 200-seat monthly minimum commitment for...
Mar 6, 2025 | CRM, Customer Service, Dynamics 365
With Microsoft’s announcement of the Customer Service Hub’s discontinuation in February 2025, a smooth transition to the Customer Service Workspace is front of mind. Migrating to a new platform usually requires careful planning and execution. Here’s a...
Mar 5, 2025 | CRM, Customer Service, Dynamics 365
Microsoft is discontinuing the Dynamics 365 Customer Service Hub, which as of February 2025, will no longer be available to new Customer Service customers with Enterprise licenses. Existing users of Customer Service Hub can upgrade to the new Workspace app at any...
