A guide to call centre software for Australian and New Zealand organisations, who are looking for a contact centre management solution in the cloud and backed by dedicated support.
In February, Avaya announced a mandatory 200-seat monthly minimum commitment for Avaya Experience Platform (AXP) Public customers, effective June 30, 2025. This policy forces affected customers to either terminate their subscriptions without penalty by providing written notice to Avaya before 30 June, 2025, necessitating a rapid search for a replacement call center solution, or modify their subscriptions to meet the new minimum, even if it exceeds their requirements. So, what choice do you have really?
Dynamics 365 Contact Center is an excellent alternative to Avaya, well supported and importantly with no minimum seats!
We recommend considering Dynamics 365 Contact Center as a robust, cloud-based call centre software alternative to Avaya. Here’s why:
- Scalability: Dynamics 365 Contact Center is designed to accommodate businesses and organisations of all sizes, ensuring consistent support and functionality, regardless of how many seats you have in your subscription.
- Comprehensive Support: Microsoft provides extensive support resources, including documentation, online communities, and direct assistance through its network of certified Microsoft Solutions Partners in your location – like Walkerscott in Australia and New Zealand.
- Unified Omnichannel Experience: Consolidate customer interactions across various channels for a seamless experience – this includes voice, chat, email and social media.
- Intelligent Automation: Utilise AI-driven routing and analytics to enhance call centre agent efficiency and customer satisfaction.
- Integration Capabilities: Integrate with existing Dynamics 365 applications and other business systems for streamlined workflows.
- Cloud-Based Flexibility: Benefit from the adaptability and scalability of a cloud-based call centre software solution.
Migrate from Avaya Experience Platform (AXP) Public to Dynamics 365 Contact Center
We can help facilitate a smooth transition for Australian and New Zealand businesses to Dynamics 365 Contact Center. Our call centre software implementation service includes:
- Conducting detailed assessments of your current requirements.
- Developing customised migration plans to minimise disruption and deploy your new call centre solution faster.
- Providing comprehensive training and ongoing support to ensure you get the most out of your investment in Dynamics 365 Contact Center.
Changing contact centre software seems daunting, but it doesn’t have to be with the right support. Migrating to a new call centre solution also presents many opportunities for improvement. Exploring alternative solutions to Avaya, like Dynamics 365 Contact Center can ensure your organisation remains agile and efficient.