CASE STUDY

Mighty Craft seamlessly integrate multiple business systems with Klevr Integration Hub

BRIEF

Mighty Craft, a leading premium craft drinks company, approached Walkerscott with a critical need and a tight deadline: to replace their existing, complex systems integration solution. The goal was to ensure continuous, efficient data flow across their diverse operational systems, which was essential for their business continuity and growth.

CHALLENGES

  • Complex Interconnectivity: Six different core business systems were intricately integrated, creating a sprawling and difficult-to-manage environment.
  • Varied Integration Approaches: The landscape included multiple integration methods, from modern REST APIs to traditional SFTP-based file transfers, making a unified management approach challenging.
  • Diverse Trigger Mechanisms: Integrations were triggered by a combination of real-time callback webhooks and scheduled, timer-based pathways, requiring a sophisticated orchestration layer.
  • Non-Standard Authentication: Several systems required non-standard authentication methods, complicating secure and reliable data exchange.
  • Intricate Data Routing & Transformation: The integrations involved complex, multi-pathway logic, with decision routing based on payload content. Furthermore, multi-transform and transmission needs meant data had to be processed and reshaped before being sent to various endpoints.
  • Comprehensive Error Reporting: A critical requirement was the ability to pass both success and detailed error information back to the core systems, crucial for troubleshooting and data integrity.
  • Concurrency Control: Specific systems needed strict concurrency control to limit system thread usage, preventing overload and ensuring system stability.
  • Imminent Decommissioning Deadline: The project had a strict deadline, as the existing system needed to be decommissioned to realise immediate cost savings.

SOLUTION

To address Mighty Craft’s urgent and complex integration requirements, Walkerscott implemented the Klevr Integration Hub.

Leveraging Microsoft Azure’s robust and scalable cloud infrastructure, the Klevr Integration Hub provided a centralised, secure, and highly efficient platform specifically tailored to Mighty Craft’s intricate system landscape. The solution encompassed:

Unified Integration Platform

The Klevr Integration Hub consolidated all six system integrations onto a single, cohesive platform, simplifying management and monitoring.

Adaptive Connectivity

Custom connectors and integration pathways were developed to seamlessly handle all existing approaches, including REST APIs and SFTP, ensuring compatibility with Mighty Craft’s diverse ecosystem. This included:

  • Integration of HRIS (Human Resources Information System) with Payroll and Time & Attendance systems.
  • Integration of Stripe (payment gateway), Salesforce (CRM), and NetSuite (ERP/inventory system) with their Direct-to-Consumer (D2C) WooCommerce system.
  • Integration with four Carton Cloud-based 3PL (Third-Party Logistics) partners.
  • Integration of ERP (Enterprise Resource Planning) and Salesforce systems with their sales team’s Mobile App.
  • BAM (Brand Asset Management) and BevLink integrations.

Intelligent Workflow Orchestration

The Hub was configured to manage both webhook-triggered real-time events and timer-based batch processes, providing flexible and reliable data flow.

Advanced Authentication Handling

Specialised modules within the Klevr Integration Hub were developed to securely manage and connect to systems requiring non-standard authentication.

Sophisticated Data Transformation & Routing

The solution incorporated complex logic for content-based routing and multi-stage data transformations, ensuring that information was correctly processed and delivered to the right destination, regardless of its original format or target system requirements.

Robust Error Management & Feedback

The Klevr Integration Hub was engineered to capture and relay comprehensive success and error details back to Mighty Craft’s core systems, providing critical transparency into integration outcomes.

Precision Concurrency Control

Specific configurations were implemented to manage the concurrent use of system threads for sensitive applications, optimising performance and preventing system strain.

Ensure integrations are running smoothly. This is an example of the Azure dashboard that can deliver instant reports and alerts on any failures, enabling quick intervention.

RESULTS

The implementation of the Klevr Integration Hub for Mighty Craft was a resounding success, delivering immediate and measurable benefits:

  • On-Time Delivery & Cost Savings: The solution was deployed within the tight deadline, enabling the timely decommissioning of the legacy system and immediately realising significant cost savings for Mighty Craft.
  • Enhanced Operational Visibility: The Klevr Integration Hub dashboard and integrated alerting system provided Mighty Craft’s team with unprecedented visibility into their integration landscape. They can now rapidly understand when and why integrations fail, for example, due to incorrect product data or updates to integrated systems causing outages, allowing for swift corrective action.
  • Improved Reliability & Stability: By centralising and expertly managing complex integrations, the Klevr Integration Hub significantly improved the reliability and stability of data exchange across all six systems.
  • Streamlined Troubleshooting: With detailed success and error reporting, Mighty Craft’s team can more efficiently identify and resolve integration issues, minimising downtime and business disruption.
  • Future-Proofed Integration: Built on Azure, the Klevr Integration Hub provides Mighty Craft with a scalable and adaptable integration platform that can easily accommodate future business growth and evolving system requirements.

Mighty Craft now benefits from a highly efficient, transparent, and resilient integration framework, underpinning their premium craft drinks business with seamless data flow and enhanced operational control.

“A huge thank you to you both, and the behind-the-scenes team for getting us to where we got to for today.

The business users are blown away by how much was done so quickly. We are excited for the next few months of 3PL integration capability uplift (they do a lot manually).

I had to do 3 hotfixes in NetSuite, so the perfectionist in me is annoyed, but it was pretty damn seamless! 3 x SI integrators and an in-house resource over the last 2 years, versus Walkerscott over a few weeks… I know who I want in my corner.”

R.M
Mighty Craft