Contact centre software alternative to Avaya

Contact centre software alternative to Avaya

Mar 7, 2025 | Contact Center, CRM, Dynamics 365

A guide to call centre software for Australian and New Zealand organisations, who are looking for a contact centre management solution in the cloud and backed by dedicated support.  In February, Avaya announced a mandatory 200-seat monthly minimum commitment for...
How to migrate from Dynamics 365 Customer Service Hub to Workspace 

How to migrate from Dynamics 365 Customer Service Hub to Workspace 

Mar 6, 2025 | CRM, Customer Service, Dynamics 365

With Microsoft’s announcement of the Customer Service Hub’s discontinuation in February 2025, a smooth transition to the Customer Service Workspace is front of mind. Migrating to a new platform usually requires careful planning and execution. Here’s a...
4 reasons to upgrade from Dynamics 365 Customer Service Hub to Workspace 

4 reasons to upgrade from Dynamics 365 Customer Service Hub to Workspace 

Mar 5, 2025 | CRM, Customer Service, Dynamics 365

Microsoft is discontinuing the Dynamics 365 Customer Service Hub, which as of February 2025, will no longer be available to new Customer Service customers with Enterprise licenses. Existing users of Customer Service Hub can upgrade to the new Workspace app at any...
Dynamics 365 Customer Service Hub vs. Workspace comparison; what’s the difference? 

Dynamics 365 Customer Service Hub vs. Workspace comparison; what’s the difference? 

Mar 4, 2025 | CRM, Customer Service, Dynamics 365

Imagine you’ve been working in a kitchen where the oven is in one room, the sink in another, and the fridge down the hall. That’s kind of like the Dynamics 365 Customer Service Hub – things work, but it’s not very efficient. Now imagine a brand new,...
Can Accounts Payable be automated in Dynamics 365 F&O? (Spoiler: Yes!) 

Can Accounts Payable be automated in Dynamics 365 F&O? (Spoiler: Yes!) 

Feb 24, 2025 | Finance and Operations

Accounts Payable (AP) can be a real headache. Mountains of invoices, manual data entry, endless approvals, it’s enough to make anyone’s head spin. And all that manual work? It’s not just tedious, it’s prone to errors, and it’s slow and...
Microsoft Fundraising & Engagement is retiring: What you need to do in 2025

Microsoft Fundraising & Engagement is retiring: What you need to do in 2025

Feb 17, 2025 | CRM, Dynamics 365, Fundraising, Nonprofit

Last year Microsoft announced that it would be retiring it’s Fundraising & Engagement solution. If your organisation is using Microsoft Fundraising & Engagement, a key component of Microsoft Cloud for Nonprofit, you may have already been notified that it is...
Marketing Automation: ClickDimensions vs. Dynamics 365 Customer Insights – Journeys

Marketing Automation: ClickDimensions vs. Dynamics 365 Customer Insights – Journeys

Jan 23, 2025 | Customer Insights, Dynamics 365

As Dynamics 365 marketing automation experts, we often chat with organisations grappling with the big question: Which is better, ClickDimensions or Microsoft Dynamics 365 Customer Insights – Journeys (which used to be Dynamics 365 Marketing)? Both are solid...
Streamlining Administration: The Unified Experience for Dynamics 365 Finance & Operations and Power Platform

Streamlining Administration: The Unified Experience for Dynamics 365 Finance & Operations and Power Platform

Oct 23, 2024 | Dynamics 365, Finance and Operations

We recently hosted a webinar as part of our ongoing Dynamics 365 Finance & Operations webinar series. Walkerscott’s expert team explored some of the updates and new features available in the latest October 2024 release. For those who missed this informative...
Mobile PO Approvals & AI-Driven Warehouse Insights in Dynamics 365 Supply Chain Management 

Mobile PO Approvals & AI-Driven Warehouse Insights in Dynamics 365 Supply Chain Management 

Oct 23, 2024 | Dynamics 365, Finance and Operations

We recently hosted a webinar as part of our ongoing Dynamics 365 Finance & Operations webinar series. Walkerscott’s expert team explored some of the updates and new features available in the latest October 2024 release. For those who missed this informative...
October 2024 updates to Advanced and Modern Bank Reconciliation in Dynamics 365 Finance & Operations 

October 2024 updates to Advanced and Modern Bank Reconciliation in Dynamics 365 Finance & Operations 

Oct 23, 2024 | Dynamics 365, Finance and Operations

We recently hosted a webinar as part of our ongoing Dynamics 365 Finance & Operations webinar series. Walkerscott’s expert team explored some of the updates and new features available in the latest October 2024 release. For those who missed this informative...
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