Mitel vs. Dynamics 365 Comparison: choosing the right Contact Centre solution  

Mitel vs. Dynamics 365 Comparison: choosing the right Contact Centre solution  

Mar 25, 2025 | Contact Center, CRM, Customer Service, Dynamics 365

Recent news of Mitel’s financial restructuring has understandably caused concern for many Australian and New Zealand businesses relying on their contact centre solutions, or for those considering implementing their Contact Centre solutions. Customer...
Contact centre software alternative to Avaya

Contact centre software alternative to Avaya

Mar 7, 2025 | Contact Center, CRM, Dynamics 365

A guide to call centre software for Australian and New Zealand organisations, who are looking for a contact centre management solution in the cloud and backed by dedicated support.  In February, Avaya announced a mandatory 200-seat monthly minimum commitment for...
How to migrate from Dynamics 365 Customer Service Hub to Workspace 

How to migrate from Dynamics 365 Customer Service Hub to Workspace 

Mar 6, 2025 | CRM, Customer Service, Dynamics 365

With Microsoft’s announcement of the Customer Service Hub’s discontinuation in February 2025, a smooth transition to the Customer Service Workspace is front of mind. Migrating to a new platform usually requires careful planning and execution. Here’s a...
4 reasons to upgrade from Dynamics 365 Customer Service Hub to Workspace 

4 reasons to upgrade from Dynamics 365 Customer Service Hub to Workspace 

Mar 5, 2025 | CRM, Customer Service, Dynamics 365

Microsoft is discontinuing the Dynamics 365 Customer Service Hub, which as of February 2025, will no longer be available to new Customer Service customers with Enterprise licenses. Existing users of Customer Service Hub can upgrade to the new Workspace app at any...
Dynamics 365 Customer Service Hub vs. Workspace comparison; what’s the difference? 

Dynamics 365 Customer Service Hub vs. Workspace comparison; what’s the difference? 

Mar 4, 2025 | CRM, Customer Service, Dynamics 365

Imagine you’ve been working in a kitchen where the oven is in one room, the sink in another, and the fridge down the hall. That’s kind of like the Dynamics 365 Customer Service Hub – things work, but it’s not very efficient. Now imagine a brand new,...
How to create detailed impact reports for your donors

How to create detailed impact reports for your donors

Feb 27, 2025 | Fundraising, Klevr Apps, Nonprofit

Every not-for-profit in Australia and New Zealand knows that transparency and accountability are so important. In 2025, donors expect to know what their contributions are going towards, and they deserve to see the tangible impact of their support. But how do you go...
Tips for Major Donor Fundraising: Cultivating Transformational Gifts

Tips for Major Donor Fundraising: Cultivating Transformational Gifts

Feb 25, 2025 | Fundraising, Klevr Apps, Nonprofit

Major donors play a big role in the success of many not-for-profits in Australia and New Zealand. Their significant contributions can fund crucial programs, launch new initiatives, and drive lasting impact. However, cultivating relationships with major donors and...
Can Accounts Payable be automated in Dynamics 365 F&O? (Spoiler: Yes!) 

Can Accounts Payable be automated in Dynamics 365 F&O? (Spoiler: Yes!) 

Feb 24, 2025 | Finance and Operations

Accounts Payable (AP) can be a real headache. Mountains of invoices, manual data entry, endless approvals, it’s enough to make anyone’s head spin. And all that manual work? It’s not just tedious, it’s prone to errors, and it’s slow and...
Build an effective bequest program: A Not-for-Profits Guide

Build an effective bequest program: A Not-for-Profits Guide

Feb 21, 2025 | Fundraising, Klevr Apps, Nonprofit

Bequests, or gifts left in wills, are an important source of future funding for many not-for-profit organisations across Australia and New Zealand. They represent a lasting legacy of generosity and can have a transformative impact on your organisation’s ability...
How to improve your recurring donations in 2025

How to improve your recurring donations in 2025

Feb 20, 2025 | Fundraising, Klevr Apps, Nonprofit

Recurring donations are a vital source of sustainable funding for Australian and New Zealand nonprofits. They provide a predictable income stream, allowing you to confidently plan for the future and focus on your mission. But effectively managing these donations...
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