Customer Satisfaction Survey Analytics
Turbocharge your survey analytics
Designed for immediate survey interpretation.
This solution is designed to allow for immediate survey interpretation, enabling business managers to easily complete end to end analysis of their survey data without relying on a separate team of data scientists, promising higher productivity and significant reduction in cost of crucial survey programs.
This solution contains a selection of common customer response and escalation scenarios. It is customized for a call-centre experience at a telecom industry giant in New Zealand but can be branded or configured to your specific industry and function.
Key Benefits of using Power BI for Customer Survey Analytics
Identify problem areas and devise effective and targeted interventions through:
- Understanding response volume distribution and customer satisfaction scores across regions, and customer vintage and segments
- Identifying drivers for call quality and satisfaction scores across customers segments
- Analysing drivers for escalations and satisfaction scores across customers segments
- Extend the solution to track survey results across multiple campaigns and time horizons
The solution comes with all the out-of-the-box functionalities within Power BI – ability to:
- View and subscribe to reports on the go on the Power BI mobile app
- Set up alerts to notify you when data in your reports changes beyond limits you set
- Connect to other relevant data sources and mash these together
- Transform data and add new metrics and reports / edit existing reports
- Perform adhoc analysis and dig deeper using the built-in analytics capabilities
- Collaborate on and share customized dashboards and interactive reports
- Keep data secure while giving user groups access to the insights they need